Official announcement from the Sofia Opera and Ballet in connection with the canceled performances due to the pandemic of COVID-19

Dear visitors,

In connection with the pandemic and the state of emergency imposed in the country due to COVID-19, the Sofia Opera and Ballet ceased its activities and unfortunately many of the performances from the current repertoire of the 2019/2020 season were canceled.

On this occasion, we offer the following compensation to all visitors who have purchased tickets for the canceled performances: issuance of a voucher for the value of the purchased tickets, which can be exchanged for tickets for the new program of performances of the Sofia Opera and Ballet. The value of the newly selected tickets cannot be less than the already purchased ones, and when tickets with a higher price are chosen, only the difference in their value is to be paid.

Vouchers are issued from 01.06.20 to 30.09.20, and their validity is until July 31, 2021.

Depending on how the tickets were purchased, the vouchers will be issued as follows:

- For tickets purchased from the Ticket Office (1 Vrabcha Street) – the vouchers are issued by the Ticket Office of the Sofia Opera and Ballet, upon provision of tickets with intact integrity and receipt;

- For tickets purchased online – vouchers will be sent automatically to the emails with which users are registered on the website of the Sofia Opera and Ballet. If a spectator does not wish to take advantage of the voucher sent by e-mail, it is necessary to visit the Ticket Office bringing the printed out electronic tickets and the voucher in order to receive the chosen compensation.

- For tickets purchased from EasyPay box offices – the vouchers are issued by the Ticket Office of the Sofia Opera and Ballet, providing the printed ticket;

- For tickets purchased by Eventim – the vouchers are issued by the Ticket Office of the Sofia Opera and Ballet, providing the ticket purchased by Eventim.

- Revalidation of tickets for another performance of your choice. The revalidation is performed at the Ticket Office (applies to tickets purchased from the Ticket Office, website, Eventim, Easy Pay box office). It is necessary to provide the online ticket on paper;

- Refund of the full amount of purchased tickets. The procedure will be performed only at the Ticket Office of the Sofia Opera and Ballet (1 Vrabcha Street).

- Tickets purchased online can also be refunded by bank transfer. Please send inquiries for refund by bank transfer to E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. .

From June 1, 2020, the ticket office will be open with the working hours regulated for the cashiers.

If you have any questions, please call us at:

This email address is being protected from spambots. You need JavaScript enabled to view it. ; This email address is being protected from spambots. You need JavaScript enabled to view it. ; This email address is being protected from spambots. You need JavaScript enabled to view it. and by phone: +359 882753921, + 359 2 8006266; + 359 2 8006373.


Thank you for your understanding!


The team of the Sofia Opera and Ballet

Новини и събития